Frequently Asked Questions
Find Your Answer
Here is a list of frequently asked questions. If none of these answer your query, please contact me and I will answer your question.
How do I place an order?
You can call, email, or message my Facebook page and I will contact you within 24 hours to discuss or arrange a consultation.
How much do you charge?
All custom-made cakes are priced individually. The final price varies from client to client depending on the complexity of the design. I am happy to work within your event budget and here is my price guide.
How much notice do you need when placing an order?
Ideally, the sooner the better, but, at least 2 weeks in advance; however, where possible, I will try and accommodate last minute orders.
When can I collect my order?
I am a home based bakery, therefore not open to the public. I ask customers to collect between 10.30am - 1.00pm on the agreed date of collection. However, this is only a guide and we can arrange an alternative time if this is inconvenient.
Do you deliver?
Yes, I offer delivery for a fee of $10, within a 25 mile radius of the Fairview Heights area. I charge $1 per mile thereafter. Free Delivery is offered to military members and their family.
Do you require a deposit?
I take a 50% non-refundable retainer fee to secure the date. The remaining balance is paid 7 days prior to delivery/pick-up. If it's a wedding order, the remaining balance is due 14 days before delivery.
Do you cater for people with allergies and intolerances?
I can work with you regarding an allergy; however, it is at the customers risk and I cannot guarantee that my products do not contain nuts or other allergens, as I work in a kitchen where nuts and other allergens are stored.
I don’t know what cake theme I would like. When do you need to know?
I can design a bespoke cake for your special day or you can tell me 3 weeks before the date of collection what theme you have chosen. We will work together to come up with the perfect design for your special event.
Do you offer any discounts for large orders?
Please like my Facebook page for information regarding discounts, giveaways and special offers.
How do I pay?
I accept PayPal. When ordering, I will send you a detailed invoice, which will allow you to process the payment via PayPal.
Do you offer cake decorating classes?
COMING SOON!! I will be offering group decorating parties, a fun party option suitable for adults and children. I will also offer one-to-one cake decorating classes - from learning how to level and cover a cake perfectly to making stunning decorations and flowers.